What is the duty of salespeople ?
They normally sell a known product to known
customers, in a known region and into known
market-segments.
They - should - know the competition of their
buyers.
They - should - know the birthdays, hobbies and
family status to give a call from time to time
and - of course - the nature of products they
buy.
They are - mostly - technical experts in what
they are selling and for sure - let's assume a
distributor with some kind of an assortment of
products for a specific clientele - they try to
sell as much as they can of the whole
distribution programme to their respective
clientele.
In addition - if a technical product is looked
at - they may also keep the client informed
about technical changes, take perhaps care of
the regular service and that's it. If the
product has only a certain lifetime they will
certainly contact the client in time again and
look for further sales.
The responsibility of a proper marketing
manager is slightly different.
Normally he is more a kind of a 'generalist',
i. e. his duty is to 'look over the plate's
edge' and to maximize the sales and profits for
his company from the - worldwide - markets
and to satisfy the customers to the utmost.
That means that he plays the role of an
inter-link between the company and the market/s,
i. e. he has to take care that the markets get
the products they want - e. g. green instead of
yellow or blue, because it suits them more for
whatever reason - and he has to provide all
inhouse-departments with the information from
the markets - which products they need to
develop, manufacture and supply to be
successful.
That includes
specifically also all tasks like having the
right distributors in the right places at the
right time with the necessary qualifications
and to support sales by proper advertising.
Today the whole Internet activities are added,
so that the client - wherever he is - has the
possibility to decide about the way HE wants to
buy.
He does
market research in order to see where and
how big potential markets are, whether they fit
or could fit into the line of products the
company produces and/or whether perhaps new
products could be derived from the existing
ones, and he informs in-turn his in-house
counterparts from the development and technical
departments regarding the findings.
He has to
watch the competition regarding their existence
(where/how), their sales ways, their sales
force, their public relations and
their advantages/disadvantages compared to
the own products and sales ways as well as
to the clients' needs as far as known to him.
In other words:
The marketing department plays the role of an
inter-link between the market/s and the company
and is responsible as well for each and every
action of as its presentation towards the
public/the clientele.
Thus he
builds-up a 'Corporate Standing' of the company
in the public opinion.
In addition he
is responsible for the financial results - i.
e. he has to find out at which prices specific
products can be sold into the marketplaces and
he has to see to it that the calculation of
selling prices is made-up in a way which gives
the company the profits needed.
Who is more
important then - with view to the statements at
the beginning ?
In fact the
salespeople can't sell properly without the
marketing people whereas the marketing
people do merely a strategic job - although
they should have their own regular contacts
across the client base - and, as said before
are the 'inter-link' between the market/s and
the company - and, they couldn't do their job
properly without the salespeople.
In order to
guarantee a smooth and perfect work of both they
have to cooperate - and in most of the
well-known companies sales are part of the
marketing department as they are responsible
towards the owners for the success of the
company.
So the
marketing department should know - also via
permanent contacts/meetings with the
sales-people - the needs of the existing
clientele, the behaviour and pricing of the
competition at these clients, the future plans
of the clients with regard to their products
and/or the final clients = the clients of their
clients => the real market. This can be
found out e. g. by means of questionnaires which
the marketing department elaborates and which
mirror the questions of all other inhouse
departments towards the markets.
Based on
such information from the markets the marketing
department can as well look for new/additional
salespeople/distributors as set goals to be
reached - taking into account the possibly
changing duties of them to be seen here - by the
whole selling force - in order to fulfill the
needs of the company and the Marketing Plan,
which has to be available anyway for a proper
future development of the company. |