| We all know how
devastating this can be. Salespeople are
emotional creatures by nature, which makes us so
good at dealing with people. Unfortunately, this
makes it very tempting to become negative and
take it personally when you lose a sale you
think should have won. Allowing that one lost
sale to defeat your attitude will cost you much
more than just that one sale. Your poor attitude
will damage your future sales presentations and,
therefore, future sales, sending you into a down
cycle. The difference
between being an average salesperson and a great
salesperson depends on how quickly you recover
from a lost sale. In sales, success depends
largely on your attitude, which affects every
aspect of your selling cycle. It determines the
words that come out of your mouth and the
actions that you take. After a lost sale, it is
human nature to temporarily have a bad attitude,
but a professional salesperson will quickly
shake that attitude and replace it with the
confidence necessary to get back on top.
You have that
ability to push through your lost sale and
quickly return to sales glory. It just takes
some discipline and the support from those
around you. If you’re not sure how to pick
yourself up again, try these steps:
Step One: Turn
to Your Personal Foundation
Your personal
foundation is made up of those people that
believe in you and inspire you to be your best.
This includes networking associates, family, or
colleagues. These people play an important role
in your personal and professional life and it is
important to use them when you need them most.
Turn to these people as you begin recovering
from a confidence-shaking lost sale. They’ll
know exactly how to get you feeling like
yourself again.
Step Two: Walk
Away
Dwelling on
your negative feelings will only make it worse.
Until your attitude (and ego) is repaired,
you’re in no shape to be talking to customers.
So if you’re rattled from losing a sale, walk
away and get your mind off of it for a while!
Something as simple as doing a crossword puzzle,
working on a hobby, or playing with your kids
will give you that needed break to get over your
lost sale.
Step Three:
Talk to the Customers Who Love You
Pick up the
phone and call those who love to do business
with you. Make sure everything is going well for
them or just chat. They’ll remind you of why
it is great doing business with you.
Step Four: Read
Something Inspirational
Having an
inspirational book or audio program nearby is
always beneficial, especially when trying to
recover from a lost sale. Read a few pages or
chapters of your book to rebuild your confidence
and maintain a positive attitude. The motivation
and inspiration you gain will help you get back
into doing what you do best.
Step Five:
Revise Your Plans
If the lost
sale changes your monthly sales plan, be sure to
revise that plan accordingly. Try not to make up
the lost sale with just one big sale. It is more
effective and realistic to spread the lost sales
volume over several smaller sales. By having
your revised plan and a fresh, positive
attitude, you can hit the road again and get
back on task to hit your monthly sales goal.
Use these steps
to remind yourself how great it is doing
business with you. When you believe it, so will
your customers! |